Customer Service Excellence

Service leadership that keeps guests coming back for more!

Exceptional service is a non-negotiable for companies that pride themselves on putting their customers first. This 2-Day Customer Service Training Event equips front-line service staff with practical skills & tricks-of-the-trade that ensure customer needs are not only being met but exceeded. Invest in your service teams and witness heightened responsiveness, attention to detail, critical thinking under pressure & excellent service initiative come to life!

With over 25 years of experience in designing and delivering dynamic and highly interactive professional development programs with a niche in luxury hospitality service, we are excited to be offering our intensive 2-day professional development program "Customer Service Excellence" to the business community.

This program is ideal for:

Front-line hospitality & tour agency service staff
Sales & Customer Service Staff working in retail, service-oriented businesses & the financial sector
Organizational Staff responsible for Donor Relations
& any other staff working directly with guests, customers, clients, or donors

so what will i learn?

Service Confidence & Personalization

Exceptional service starts

from within - service mindsets

and attitudes fuel the heart-

centered, can-do approaches

that make the difference

between an average customer

experience and an exceptional

one.

We explore how product & service

knowledge, as well as knowing

individual client preferences, not only

build confidence in a service person's ability to deliver bespoke experiences to their customers but it also helps drive positive business reputation & ongoing growth.

Word-of-mouth marketing goes a long way.

Going Above & Beyond in
Exceptional Service Delivery

It's the little things that make a BIG difference when it comes to memorable service delivery.

Learning to actively listen and pay close attention helps identify opportunities to 'wow' guests and customers.

By anticipating needs and going beyond customer expectations, service professionals guarantee that clients will be back for more

(and tell all their friends to do the same!)

Here, we put participants in real-case situations where they get to experience first-hand the difference between 'average' and 'amazing'.

Small thoughtful touches rarely go unnoticed.

Critical Thinking &

Creative Problem-Solving

Having the capacity to keep a cool head under pressure and strive for winning solutions that keep both the customer and the company's best interests at heart is the hallmark of a brilliant service professional.

We practice how to switch gears from a problem-focused approach to a solutions-based one, learning how to optimize available resources and take active initiative in resolving customer pain-points as quickly as possible.